Privacy Policy

Effective Date: 01 January 2025

At One Stop Advice Centre, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

Personal Identification Data: Name, email address, phone number, and postal address.

Account Data: Login credentials and preferences.

Usage Data: Information about how you use our Website, including IP address, browser type, and browsing activity.

2. How We Use Your Data

We process your data for the following purposes:

To provide and manage your account.
To deliver products or services you request.
To communicate with you regarding updates, promotions, or customer support.
To improve our Website and ensure its security.
To comply with legal obligations or resolve disputes.

3. Legal Basis for Processing

We rely on the following legal bases for processing your data:

Consent: Where you have explicitly agreed (e.g., subscribing to newsletters).
Contractual Necessity: To fulfill a contract with you.
Legitimate Interests: For Website improvements and fraud prevention.
Legal Obligation: To comply with regulatory or legal requirements.

4. Sharing Your Data

We do not sell your personal data. However, we may share your data with:

Service Providers: Third-party vendors assisting in Website functionality or payment processing.
Legal Authorities: When required by law.
Business Transfers: In the event of a merger or acquisition.

5. Cookies and Tracking Technologies

Our Website uses cookies to enhance user experience and analyse Website performance. You can manage your cookie preferences through your browser settings.

6. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy, or as required by law.

7. Your Rights

Under UK GDPR, you have the following rights:

The right to access your data.
The right to rectify inaccurate or incomplete data.
The right to request data deletion ("right to be forgotten").
The right to restrict processing or object to its use.
The right to data portability.
The right to withdraw consent at any time.

To exercise these rights, contact us at admin@onestopadvicecentre.org.uk, 1st Floor, 88-90 Inkerman Street, Luton LU1 1JD or tel: 01582 967473

8. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or alteration. However, no method of transmission over the internet is entirely secure.

9. International Transfers

If your data is transferred outside the UK, we ensure it is protected by appropriate safeguards, such as standard contractual clauses or other lawful mechanisms.

10. Contact Us

For questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact:

Email: admin@onestopadvicecentre.org.uk

By post: 1st Floor, 88-90 Inkerman Street, Luton LU1 1JD

Tel: 01582 967473

Last Updated: 01 January 2025