What Is Universal Credit?
- One Stop Advice Centre
- Jan 25
- 3 min read
Updated: Feb 14

Universal Credit (UC) is a UK government benefit designed to provide financial support to people on a low income or those who are out of work. It combines six previous benefits into one monthly payment, simplifying the welfare system while encouraging employment.
Universal Credit covers:
Income Support
Income-based Jobseeker’s Allowance (JSA)
Income-related Employment and Support Allowance (ESA)
Housing Benefit
Working Tax Credit
Child Tax Credit
The aim is to help individuals and families manage living costs, including housing, while incentivising them to work or increase their hours.
Who Is Eligible for Universal Credit?
To qualify for Universal Credit, you must meet certain criteria:
Age: Be at least 18 years old (16-17 in some specific cases, such as being a carer or having a child). Below State Pension age (or living with a partner who is under State Pension age).
Residency: Live in the UK and not subject to immigration control.
Income and Savings: Have savings below £16,000. Have a household income below a certain threshold (depends on your circumstances).
Employment Status: Be unemployed or earning a low income.
Other Factors: You may still qualify if you are in education or training, pregnant, or caring for a disabled person.
Each individual’s circumstances will influence their eligibility and the amount they receive.
How to Apply for Universal Credit
The Universal Credit application process is designed to be completed online. Here’s how it works:
Create an Account:
Visit the official Gov.uk Universal Credit portal and set up an online account. You’ll need an email address to register.
Provide Personal Information:
Details about your income, savings, and living situation.
Information about your partner or dependents, if applicable.
National Insurance number and identification documents.
Complete an Interview:
After submitting your application, you’ll need to attend an interview, usually by phone or in person, to discuss your circumstances and work commitments.
Ongoing Commitments:
You may be required to agree to a “Claimant Commitment,” outlining steps you’ll take to find work or improve your financial situation.
Payments:
If successful, you’ll receive your first payment approximately five weeks after applying, including a one-month assessment period and an additional week for processing. Advance payments are available if you cannot wait.
How One Stop Advice Centre Can Help
Navigating the Universal Credit system can be challenging, especially for minority groups whose first language is not English. We offer comprehensive support to ensure a smoother application process, including:
Language Support: Translating documents, explaining processes, and interpreting interviews to help you understand what is required.
Application Assistance: Guiding you step-by-step through the online application process, ensuring all necessary details and documentation are correct and complete.
Preparation for Interviews: Helping you prepare for the Claimant Commitment interview by explaining potential questions and your rights.
Appeal Support: If your application is denied or you believe you’ve been awarded an incorrect amount, One Stop Advice Centre can assist with filing an appeal. They’ll guide you through submitting evidence and represent you during the process.
Ongoing Advice: Offering continuous advice on how to meet your commitments and maximize your Universal Credit entitlement.
Whether you’re applying for Universal Credit for the first time or need support with an appeal, One Stop Advice Centre ensures minority groups have the resources and guidance they need to succeed.
For more information and assistance email, admin@onestopadvicecentre.org.uk. Let us help you access the financial support you’re entitled to.